Digital business analyst - consultant

Soort opdracht: interne opdracht
Geplaatst: 23.11.2020


Digital Business Analyst - Channel & Customer Experience for Enterprises

Every day we believe in supporting the changing world. We believe in creating value and challenging the status quo.

The way we do this is by making our digital platforms beautifully designed, simple to use and full of value for users.

As Business Analysts we have impact on our colleagues and clients.

Principal responsibilities:

- He/she takes part in the search & delivery of realistic/effective solutions to complex business challenges and contributes to the creation & update of the predictive roadmap;

- He/she is the liaison between all stakeholders & guarantees customer satisfaction;

- He/she takes care of Requirements management and communication and ensures good understanding of business’ needs;

- He/she supports the delivery phase, takes care of change management and leads the closure of issues during the warranty period;

- He/she contributes and supports the high standards of quality of our digital channels.

- You have a Master's degree;

- You have at least < 3 > years of relevant experience in Business Analysis;

- You have the ability to conduct cost/benefit analysis;

- You already wrote requirements, feature definition Ă© modeling;

- You already use story mapping;

- You have a first experience working on digital transformation projects in a consulting/client facing environment;

- You are fluent in Dutch or French and have an excellent level of English;

- You have problem solving skills, excellent communication skills, able to adapt communication to the audience;

- You are result oriented;

- You have good relational skills with very diverse partners;

- You have excellent analytical insight and ability to coordinate analysis work;

- You are assertive, autonomous & good negotiator.

Our client is active in the banking sector.
This project is on a freelance basis.


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